Privacy Policy

Last updated: 26 November, 2025

Welcome to The Marine Co (referred to as “we”, “us”, or “our”). We are committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit themarineco.com (the “Website”), make a purchase, or interact with us in any way.

By using our Website, you agree to the practices described in this Privacy Policy.

1. Who We Are

The Marine Co operates an online store and service platform through themarineco.com, offering marine-related products and services.

We are based in Al Jadaf – Dubai, United Arab Emirates.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the details provided on our Contact page on the Website.

2. Information We Collect

We collect information to provide our services, process your orders, and improve your experience.

2.1 Information You Provide Directly

When you use our Website, you may provide us with:

• Account Information
  • Name
  • Email address
  • Password (stored in encrypted form)
• Order and Billing Information
  • Billing name and address
  • Shipping name and address
  • Phone number
  • Email address
  • Order details (products purchased, amounts, dates)

  Note: Payment details such as full card numbers are processed securely by our payment gateway Telr. We do not store your full card information on our servers.

• Contact and Support Information
  • Information you provide when you contact us (via forms, email, WhatsApp, phone or other channels)
  • Any feedback, inquiries, or support requests
• Reviews and Comments
  • Information you submit when leaving product reviews or comments on the Website

2.2 Information Collected Automatically

When you visit or use our Website, we automatically collect certain data, such as:

• IP address
• Browser type and version
• Device type and operating system
• Referring URL
• Pages you visit and actions you take on the Website
• Time and date of your visits

This information is collected via cookies and similar technologies (see Section 4).

2.3 Information From Third Parties

We may receive limited information from:

• Payment processor (Telr) – status of your payment, payment reference, and confirmation (no full card details).
• Analytics tools (Google Analytics and Google Tag Manager) – aggregated information about how visitors use our Website.

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill your orders
  • Managing your shopping cart
  • Processing payments via Telr
  • Arranging shipping and delivery
  • Sending order confirmations and updates
• To manage your account
  • Creating and managing customer accounts
  • Allowing you to view your order history and saved details
• To provide customer support
  • Responding to your inquiries and support requests
  • Handling returns, refunds, or complaints
• To improve our Website and services
  • Monitoring performance and usage of the Website
  • Analyzing behavior to improve content, products, and user experience
• For marketing and communication (where permitted)
  • Sending you updates, promotions, and offers (if you have opted in)
  • Running remarketing or advertising campaigns via tools like Google Analytics / Google Ads (where applicable)
• To comply with legal obligations
  • Accounting and tax requirements
  • Responding to lawful requests from authorities

Where required by law, we will rely on your consent, our legitimate interests, or the need to perform a contract as the legal basis for processing your data.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to run our Website effectively and to enhance your experience.

4.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help the site remember your actions and preferences over time.

4.2 Types of Cookies We Use

• Strictly Necessary Cookies – essential for the Website to function, including:
  • WooCommerce cart and checkout functionality
  • Security and session management
• Functional Cookies – help remember your preferences, such as:
  • Language or region settings
  • Login status
• Analytics Cookies (Google Analytics / Google Tag Manager) – help us understand how visitors use our Website so we can improve it. Google Analytics may collect information such as:
  • Pages visited
  • Time spent on pages
  • Links clicked
• Marketing / Advertising Cookies (where used) – may be used to deliver more relevant ads and measure campaign performance.

4.3 Managing Cookies

You can manage or disable cookies through your browser settings. However, if you disable certain cookies, some features of our Website (such as cart and checkout) may not function properly.

For more information on managing cookies, please consult your browser’s help documentation.

5. Payment Processing With Telr

We use Telr as our payment gateway to securely process online payments.

• Your payment information (such as card details) is entered directly into Telr’s secure payment form or page.
• We do not store your full card number, CVV, or other sensitive payment details on our servers.
• Telr may share with us:
  • Payment status and confirmation
  • Transaction ID and reference
  • Limited information necessary for order verification and fraud prevention

We recommend reviewing Telr’s own privacy and security policies on their website for more details on how they process your payment information.

6. How We Share Your Information

We do not sell your personal information.

We may share your information with:

• Service Providers and Contractors, including:
  • Hosting providers and server management
  • Payment gateway (Telr)
  • Shipping and logistics partners
  • Email and SMS service providers
  • IT support and security services

  These third parties only receive the information necessary to perform their services and are required to protect your data.

• Analytics and Tools
  • Google Analytics and Google Tag Manager for analyzing Website traffic and performance
• Legal and Regulatory Authorities
  • If required by law, regulation, or legal process
  • To protect our rights, property, or safety and that of our customers

7. Data Retention

We retain your personal data only as long as necessary:

• To fulfill the purposes described in this Privacy Policy
• To comply with legal, accounting, or reporting requirements
• To resolve disputes and enforce our agreements

Order-related information may be kept for the period required by tax and accounting laws.

If you request deletion of your account or personal data, we will delete or anonymize your data where possible, subject to any legal obligations we may have to retain certain information.

8. Data Security

We take reasonable technical and organizational measures to protect your personal data against:

• Unauthorized access
• Loss, misuse, or alteration
• Destruction or disclosure

These measures include:

• Secure server and hosting environment
• Limited access to personal data based on need-to-know
• Use of SSL/HTTPS on our Website for encrypted data transmission

However, no method of transmission over the Internet or electronic storage is 100 percent secure. While we strive to protect your personal data, we cannot guarantee absolute security.

9. Your Rights

Depending on your location and applicable data protection laws, you may have rights relating to your personal data, including:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal data (subject to legal obligations)
• The right to object to certain processing, such as direct marketing
• The right to withdraw consent where processing is based on your consent

To exercise any of these rights, please contact us using the details on our Contact page.

10. Third-Party Websites and Links

Our Website may contain links to third-party websites, including payment services, social networks, or partner sites.

We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our Website and services are not intended for children under the age of 18, and we do not knowingly collect data from children.

If you believe that a child has provided us with personal information, please contact us so we can delete that information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this Privacy Policy periodically.

13. How to Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal data, please contact us through the details provided on our Contact page on themarineco.com.