Terms and Conditions
1. Introduction and Acceptance of Terms
These Terms and Conditions govern your access to and use of the website www.themarineco.com and the purchase of marine-related products offered by The Marine Co. By accessing or using the Site, placing an order, or clicking a box that indicates your acceptance, you agree to be bound by these Terms and the terms of our Privacy Policy, Shipping Policy, and Refund and Return Policy. If you do not agree to these Terms, you may not access the Site or purchase any Products.
2. Website Ownership
NAVI SAFE ENGINEERING SERVICES L.L.C maintains the https://themarineco.com Website.3. Country of Domicile
The United Arab Emirates is our country of domicile, and the governing law is UAE local law.
4. Governing Law
Any purchase, dispute, or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE.5. Specialised Product Warning (Marine & Chemical Goods)
a. The Products sold on this Site, including adhesives, antifouling chemicals, and resins, are highly specialised materials. They require specific handling, application, and safety procedures. b. The User assumes all risk and liability associated with the application, storage, and disposal of the Products. c. The User must strictly adhere to all Manufacturer Safety Data Sheets (MSDS) and Technical Data Sheets (TDS) provided by the original manufacturer of the Product. d. The Company is not liable for any damage to property, injury, or death resulting from the improper use, storage, or application of the Products.
6. Payments
Visa or Master Card debit and credit cards in AED will be accepted for payment. The displayed price and currency at the checkout page will be the same price and currency printed on the Transaction Receipt, and the amount charged to the card will be shown in your card’s currency.
7. Restricted Countries
We will not trade with or provide any services to OFAC and sanctioned countries.8. Age Restrictions
Customers using the website who are minors/under the age of 18 shall not register as a User of the website and shall not transact on or use the website.9. Record Keeping
Cardholder must retain a copy of transaction records and https://themarineco.com policies and rules.10. User Responsibility
User is responsible for maintaining the confidentiality of his account.11. DELIVERY POLICY
a. Delivery Policy
We deliver our products worldwide, with primary service within the UAE. All shipments are managed through reputable third-party courier services.b. Delivery Timeframes
Within UAE: 2–4 working days
International: 4–10 working days
c. Delivery Fees
UAE: Flat rate of AED 20
International: Displayed on the checkout page based on the destination
d. Shipping Process
Products are carefully packed to ensure safe delivery. Our courier partners manage the shipment process from dispatch to delivery.e. Avoid Delivery Delay
Avoid any delivery delay by providing your full address along with your contact details.12. PAYMENT CONFIRMATION
a. Payment Confirmation
Once the payment is made, the confirmation notice will be sent to the customer via email within 24 hours of successful payment.13. REFUND POLICY
a. Refund Policy
Refund requests must be submitted within the applicable timeframe. Products must meet the return conditions before a refund is approved. Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days, depending on the issuing bank of the credit card.
14. Return Policy
We accept returns within 7 days of receiving the product under the following conditions:a. Return Conditions
Product packaging must be unopened. Product must be unused and unopened. Damaged, wrong, or defective products will be replaced or refunded. Returned products must be shipped using a registered courier service. Shipping & handling fees are non-refundable. We reserve the right to refuse returns if products show signs of use or tampering.
15. CANCELLATION POLICY
Customers may cancel their order within 24 hours of placing it. Refunds will be processed back to the original payment method used for the order. Please allow up to 45 days for the refund to appear, depending on your card-issuing bank.16. Links to Other Websites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
17. Types of Data Collected
a. Personal Data While using Our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Usage Data
18. Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse Our Service. The technologies we use may include: a. Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, you may not be able to use some parts of our Service. Unless you have adjusted your browser settings so that it will refuse Cookies, our Service may use Cookies. b. Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about your preferences or your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read “Where can I change the settings for disabling, or deleting local shared objects?” available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_ c. Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity). 19. Necessary / Essential Cookies Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide you with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services. a. Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website. b. Functionality Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Website.20. The Company may use Personal Data for the following purposes
a. To provide and maintain our Service, including monitoring the usage of our Service. b. To manage Your Account: to manage your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user. c. For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with Us through the Service. d. To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation. e. To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information. f. To manage your requests: To attend and manage your requests to us. g. For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred. h. For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Service, products, services, marketing, and your experience.21. We may share your personal information in the following situations:
a. With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You. b. For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company. c.With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with Us. d. With business partners: We may share your information with our business partners to offer you certain products, services, or promotions e. With other users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If you interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures, and description of your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with you, and view your profile. f. With Your consent: We may disclose Your personal information for any other purpose with Your consent.22. Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or we are legally obligated to retain this data for longer time periods.23. Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of Your jurisdiction. Your consent to this Privacy Policy, followed by Your submission of such information, represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy, and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of Your data and other personal information.24. Disclosure of Your Personal Data
a. Business Transactions If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy. b. Law enforcement Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). c. Other legal requirements The Company may disclose Your Personal Data in good faith belief that such action is necessary to:- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability